Terms and Conditions

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Booking Terms and Conditions

1. Tour Prices: Tour Prices: Prices displayed on our website may be shown as “From” or “Starting From” prices and represent the lowest available rate for the applicable tour, generally based on low-season travel, the minimum/base occupancy or traveller configuration applicable to that tour, and standard included services. The final price may vary depending on travel dates and season, number of travellers, room occupancy, accommodation category and availability, itinerary, duration, transportation requirements, optional activities, and any additional or customized services requested. The price applicable to your booking will be the final price stated in the personalized quotation or booking confirmation issued by Enchanted Morocco Tours (EMT).
2. Discounted Prices: From time to time, we may offer discounted prices on select tours. These discounts may be applied automatically at the time of booking or may require the use of a promotional code. Please refer to the specific tour page for details on any available discounts and how to redeem them.
3. Tax Information: The prices listed are exclusive of applicable taxes. A 14% tax will be added to the advertised tour cost at the time of booking. Please note that tax rates are determined by local regulations and may be subject to change. The final price will include all applicable taxes as required by law at the time of your booking.
4. Accommodations: Accommodations provided as part of our tours are selected based on factors such as location, quality, and availability. While we make every effort to ensure a comfortable and enjoyable stay, accommodations may vary depending on availability and local standards. Any specific requests or preferences should be communicated to us at the time of booking, and we will make every effort to accommodate them.
   All accommodations included in the confirmed itinerary are reserved and managed directly by Enchanted Morocco Tours with its hotel and riad partners. Hotel booking references, confirmation numbers, or supplier vouchers are part of our internal operational records and may not be issued separately to guests or third parties. Final accommodation details will be communicated as part of the traveler’s final itinerary and travel documents prior to arrival.
5. Transport: Enchanted Morocco Tours LLC (EMT) operates its own fleet of vehicles for transportation during tours. We also work with reputable third-party transport providers to meet specific demands or accommodate larger groups. While we endeavor to ensure safe and reliable transportation, delays or disruptions may occur due to factors beyond our control, such as traffic, road conditions, or mechanical issues.
6. Deposit: To confirm your booking, a deposit of 40% of the total tour amount is required. The deposit is generally non-refundable, except where a refund or travel credit is expressly permitted under the Cancellation, Postponement, Subsequent Cancellation & Travel Credit provisions set out below.
7. Payment Methods: We accept payment via major credit cards (Visa, Mastercard, American Express), PayPal, and cash upon arrival. Please note that payment methods may vary depending on your location and the specific tour operator.
8. Payment: The remaining balance must be paid in full no later than 30 days before the tour departure date. Failure to pay the balance by the due date may result in cancellation of your booking.
9. Cancellation Policy:
   • More than 30 days before departure: Cancellations received more than 30 days before the confirmed tour departure date are subject to a cancellation charge equivalent to the deposit required for the booking. Any amount paid in excess of the applicable cancellation charge will be refundable, subject to any non-refundable third-party costs already incurred or committed in connection with the booking.
   • 30 days or less before departure: Cancellations received 30 days or less before the confirmed tour departure date are subject to a cancellation charge equivalent to 100% of the total confirmed tour price. Where the full tour balance has not yet been paid, any outstanding amount forming part of the applicable cancellation charge will remain due.
   • No-shows and unused services: No refund will be provided for no-shows, late arrivals, early departures, or any accommodation, transportation, activities, meals, guiding services, or other portions of the confirmed itinerary that the traveller chooses not to use.
   • Effective cancellation date: Cancellation requests must be submitted in writing through an official Enchanted Morocco Tours communication channel. The effective cancellation date will be the date on which EMT receives the written cancellation request.
   • Postponed bookings: Where a booking has previously been postponed with EMT’s written approval, the specific provisions of Section 10 – Postponement, Subsequent Cancellation & Travel Credit will apply instead.
   • Changes: Requests to modify confirmed travel dates, accommodations, itinerary, activities, number of travellers, or other booking arrangements are subject to availability and may result in additional charges.
   • Travel Insurance: We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, illness or medical emergencies, travel disruption, and other unforeseen circumstances.
10. Postponement, Subsequent Cancellation & Travel Credit:
    Where a confirmed booking is postponed at the traveller’s request and the postponement is accepted by Enchanted Morocco Tours (EMT), the deposit already paid will be retained as a travel credit in the traveller’s name for a period of two (2) years.
    The travel credit may be applied toward a rescheduled EMT tour, subject to availability, applicable rates at the time of the new booking, and payment of any difference in price.
    A postponement does not constitute a cancellation and does not automatically entitle the traveller to a cash refund.
    
    Number of Postponements: A confirmed booking may be postponed once under this policy, subject to EMT’s written approval and availability. Any request for an additional postponement will be considered solely at EMT’s discretion and may be subject to additional charges, revised booking conditions, or non-refundable supplier costs. Approval of an additional postponement does not extend or restart the original two-year travel credit validity period.
    
    If the traveller subsequently decides to cancel the postponed booking entirely, the following conditions will apply:
    • More than 60 days before the confirmed rescheduled departure date: 50% of the deposit paid will be refundable. The remaining 50% will be retained as a cancellation charge.
    • 60 days or less before the confirmed rescheduled departure date: the deposit will be 100% non-refundable.
    • Where no new departure date has yet been confirmed: the deposit will remain available as travel credit for the applicable two-year validity period. If the traveller chooses to cancel the booking entirely instead of retaining the travel credit, the maximum cash refund will be 50% of the deposit paid, subject to any non-refundable costs already incurred or committed by EMT in connection with the booking.
    • Expiry of travel credit: if the travel credit has not been used within the two-year validity period, it will automatically expire. After expiry, the deposit and any remaining travel credit will be non-refundable and non-transferable.

The two-year validity period begins on the date EMT confirms the postponement in writing.

All postponement and cancellation requests must be submitted in writing through an official EMT communication channel. The effective date of a cancellation or postponement will be the date on which EMT receives the written request.

Any refund due under this policy may be reduced by non-refundable third-party costs already incurred or contractually committed by EMT in connection with the booking, where applicable.

Activities

1. Booking: activities must be booked in advance through our website or by contacting our customer service team. Walk-in bookings may be accepted depending on availability.
2. Participant Requirements: Some activities may have specific age, height, weight, or health requirements. It is the participant’s responsibility to ensure that they meet these requirements before booking.
3. Safety: The safety and well-being of our participants are our top priorities. Participants must follow all safety instructions provided by our guides and staff during the activity.
4. Cancellation Policy: Cancellation policies for activities may vary depending on the type of activity and the operator. Please refer to the specific activity page or contact us for details on cancellation fees and refund policies.
5. Weather Conditions: Some activities may be weather-dependent and may be canceled or rescheduled in the event of inclement weather. We will make every effort to notify participants of any changes as soon as possible.
6. Equipment: Participants are responsible for using any equipment provided by us or our partners in a safe and responsible manner. Any damage to equipment caused by negligence or misuse may result in additional charges.
7. Liability Waiver: Participants may be required to sign a liability waiver before participating in certain activities. By signing the waiver, participants acknowledge and accept any risks associated with the activity.
8. Insurance: We strongly recommend that participants have adequate travel insurance to cover any unforeseen circumstances, including injuries or accidents during the activity.

Entrance Ticket

1. Ticket Reservation: Some tours or activities may require reservation of tickets in advance, particularly for popular attractions, cultural sites, or special events. It is your responsibility to check the availability of tickets and make reservations as necessary.
2. Ticket Inclusion: Please note that some tours offered by Enchanted Morocco Tours LLC (EMT) may include entry tickets to specific attractions or venues as part of the tour package. The inclusion of entry tickets will be specified in the tour description or itinerary provided on our website.
3. Ticket Terms: Tickets may have specific terms and conditions imposed by the venue or organizer, including but not limited to entry times, age restrictions, and dress codes. It is your responsibility to familiarize yourself with these terms and comply with them during your visit.
4. Ticket Pricing: Prices for tickets may vary depending on factors such as the time of year, availability, and any applicable discounts or promotions. EMT does not control ticket pricing and is not responsible for any discrepancies in pricing between our website and the venue or organizer.
5. Ticket Cancellation and Refunds: Cancellation and refund policies for tickets may vary depending on the venue or organizer. Please refer to the specific ticket terms and conditions for details on cancellation fees, refund eligibility, and any applicable deadlines.
6. Entry Requirements: Entry to venues or attractions may be subject to security screening, bag checks, or other entry requirements imposed by the venue or organizer. It is your responsibility to comply with these requirements and cooperate with venue staff or security personnel as necessary.
7. Liability: EMT acts solely as a booking agent for tickets and is not responsible for any issues arising from your visit to venues or attractions, including but not limited to accidents, injuries, lost or stolen items, or disputes with venue staff or other visitors.
8. Modification or Cancellation: EMT reserves the right to modify or cancel ticket reservations in the event of unforeseen circumstances, such as venue closures, event cancellations, or changes to operating hours. In such cases, EMT will make every effort to notify affected customers and arrange for refunds or alternative arrangements as appropriate.

Conditions of Carriage:

1. Safety: The safety and well-being of our passengers are our top priorities. All tours are conducted in compliance with local regulations and safety standards.
2. Responsibility: While we make every effort to ensure a safe and enjoyable experience, we cannot be held responsible for events beyond our control, such as weather conditions, natural disasters, political unrest, or acts of terrorism.
3. Liability: Our liability for any loss, damage, injury, or inconvenience incurred during the tour is limited to the terms outlined in our Booking Terms & Conditions.

Driver-Guide Service

1. Standard Service Hours: Our driver-guides operate between 8:00 AM and 6:00 PM as standard working hours. This covers all driving, guiding, and assistance provided throughout your tour day.
2. Included Exceptions: Certain activities included in your confirmed itinerary may require your driver-guide outside of standard hours, such as early morning transfers for hot air balloon experiences. These are covered within your tour price and carry no additional charge.
3. Additional Hours: Any services requested beyond the confirmed itinerary that extend your driver-guide’s day past 6:00 PM are subject to an additional charge of $35 per hour or part thereof.
4. Local Activity Operators: Some experiences, such as camel treks, are led by specialist local guides introduced by your driver-guide. Your driver-guide’s involvement in these cases is limited to transfers and assistance outside of the activity itself.
5. Emergency Availability: In the event of an emergency during your tour, at any time of day, your driver-guide remains available and reachable. Client safety and wellbeing are always the priority, and no additional charges apply in genuine emergency situations.

Privacy Policy:

1. Data Collection: We collect personal information, including names, contact details, and payment information, for the purpose of processing bookings and providing customer service.
2. Security: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
3. Use of Information: Your personal information will only be used for the purpose for which it was collected, such as processing bookings, providing customer support, and sending promotional offers or newsletters.
4. Cookies: As described in our Cookie Policy, our website utilises a technology known as “cookies”. The cookie policy details our use of cookies on our website.
5. Third Parties: We may share your personal information with third-party service providers involved in the provision of our services, such as hotels, airlines, tour operators, and payment processors. Your information will only be shared to the extent necessary to fulfill the purpose for which it was collected.

More About Privacy Policy.

Travel Package:

1. Inclusions: Package prices include accommodations, transportation, guided tours, entrance fees, specified meals, and activities as outlined in the itinerary.
2. Exclusions: Package prices do not include international flights, travel insurance, visa fees, personal expenses (such as souvenirs, laundry, and gratuities), or any items not specifically mentioned in the itinerary.
3. Itinerary Changes: While we make every effort to adhere to the itinerary as planned, itineraries may be subject to change due to unforeseen circumstances or events beyond our control, such as weather conditions, road closures, or supplier availability. We reserve the right to make itinerary changes as necessary to ensure the safety and enjoyment of our passengers.
4. Responsibility: We act as a tour operator and are responsible for providing the services outlined in the itinerary. However, we may subcontract services to third-party suppliers, such as hotels, airlines, and local tour operators. We are not responsible for services provided by third-party suppliers, and any issues or disputes regarding third-party services should be addressed directly with the supplier.