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FAQs (Frequently asked questions)

  • General Tour Questions

What kind of tours does Enchanted Morocco Tours offer?

We offer a variety of tours including cultural tours, adventure tours, luxury private tours, and custom-designed tours to suit your preferences and interests.

How far in advance should I book my tour?

We recommend booking at least 1-2 months in advance, especially during high season, to avoid disappointment and ensure availability and the best accommodation.

What are the languages spoken by your tour guides?

Our guides are fluent in several languages including English, French, Spanish and Arabic. We make every effort to match you with a guide who speaks your preferred language

Can Enchanted Morocco Tours cater for dietary requirements?

Yes, we can accommodate various dietary restrictions. Please inform us of your dietary needs when booking your tour, and we will make the necessary arrangements.

What is the average group size for your tours?

Our group sizes vary depending on the tour. We offer both small group tours for a more intimate experience and larger group tours for those who enjoy socialising. We also offer private tours for a more personalised experience.

Do you offer travel insurance?

While we do not directly provide travel insurance, we strongly recommend that all travelers purchase comprehensive travel insurance to cover any unforeseen circumstances during their trip.

FAQs about Enchanted Morocco Tours - EMT
  • Travel Preparation

What is the best time of year to visit Morocco?

The best time to visit Morocco depends on your interests and the regions you plan to explore. Spring (March to May) and autumn (September to November) are generally the most pleasant times to visit, with mild temperatures and less crowding. The desert area is particularly beloved in autumn and winter, as the dunes have a clear and tangerine color, and there are minimal winds, making it an ideal time for visiting and exploring the Sahara.

Can Enchanted Morocco Tours help with flight arrangements?

While we don’t book flights directly, we can provide recommendations and assist you with finding suitable flight options for your trip. Our team can also arrange airport transfers and transportation throughout your tour.

What should I pack for my trip to Morocco?

It’s advisable to pack comfortable clothing, a hat, comfortable shoes, and any personal medications. Depending on the season, you may also need warm clothing or a rain jacket.

  • Tour Booking and Payment

How do I book a tour with Enchanted Morocco Tours?

Standard tours can be booked directly through our website with a simple checkout process. For tailor-made tours or specific theme tours, please use the contact form on the respective tour page to get in touch with us, and our travel experts will assist you with the booking process and itinerary planning.

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, bank transfers and PayPal. Full payment details will be provided during the booking process.

Is a deposit required to book a tour, and how can it be paid?

Yes, a deposit of 10% of the total tour amount is required to secure your booking. The deposit can be conveniently paid via PayPal, ensuring a safe and straightforward transaction. The remaining balance will be due according to the terms specified in your booking confirmation.

  • Safety and Health

Is Morocco a safe travel destination?

Morocco is generally a safe country for tourists. However, we recommend that you follow standard safety precautions and keep yourself informed of local conditions during your trip.

Can Enchanted Morocco Tours accommodate travelers with disabilities?

Yes, we strive to make our tours accessible to all travellers. Please inform us of any particular needs or accommodations required at the time of booking and we will do our best to tailor the tour to guarantee a comfortable and enjoyable experience.

What should I do in case of an emergency while on tour?

For emergencies, contact your tour guide or local authorities immediately. Enchanted Morocco Tours provides all travelers with emergency contact numbers and our team is available 24/7 to assist with any urgent situations.

  • Cancellation and Changes

What is the cancellation policy for Enchanted Morocco Tours?

Our cancellation policy varies depending on the tour and booking conditions. Generally, cancellations made well in advance of the tour start date may be eligible for a partial refund. We recommend reviewing the specific terms and conditions provided at the time of booking.

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, bank transfers and PayPal. Full payment details will be provided during the booking process.

Is a deposit required to book a tour, and how can it be paid?

Yes, a deposit of 40% of the total tour amount is required to secure your booking. The deposit can be conveniently paid via PayPal, ensuring a safe and straightforward transaction. The remaining balance will be due according to the terms specified in your booking confirmation.